FAQ | Ampul - Webflow Ecommerce Website Template

Home

Parent Page

FAQ

Frequently Asked Questions

General

Orders & Shipping

Payments

1. What is RetaClinic?

Oak Longevity is a cost-effective service providing peptide and other prescriptions in a safe, discrete and convenient manner. Each patient is reviewed by an expert physician in a timely matter and, if it appears to be safe and effective for you, we'll issue you the right prescription for you!

1. Do I need a prescription to order medication?

Yes, we handle the whole prescription process from end to end! Consults are free and once you're approved we ship you the medication!

3. How quickly will a physician review my information?

Yes, all our medications are sourced from licensed U.S. wholesalers and manufacturers and are FDA-approved for safety and effectiveness.

4. Is my information safe?

Our top priorities are the security and privacy of your information along with the well being of our customers. The Oak Longevity platform complies with all relevant privacy laws as well as strict security protocols to protect your information at all costs.

5. How long does my medication take to ship?

Your medication will likely take anywhere from 1 to 3 business days to ship!

1. How long does shipping take?

Standard shipping usually takes 3–5 business days. Expedited shipping options (1–2 days) are available at checkout.

2. Do you offer same-day delivery?

In select areas across the U.S., yes. If same-day delivery is available in your zip code, it will be shown during checkout.

3. What are your shipping costs?

Shipping is free on orders over $49. For smaller orders, standard shipping is $4.99, and express shipping starts at $9.99.

4. How do I track my order?

After placing your order, you’ll receive a tracking number by email or SMS. You can also track your order in your account dashboard.

5. What’s your return policy?

Due to pharmacy regulations, we cannot accept returns on medications. However, if there’s an error or issue with your order, please contact us for a resolution.

1. Do I need an account to order?

You can place a one-time order as a guest, but creating an account allows you to track orders, save preferences, and manage prescriptions easily.

2. What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, and HSA/FSA cards. Apple Pay and PayPal are also supported.

3. Is my payment and personal data secure?

Yes, we use 256-bit SSL encryption, HIPAA-compliant systems, and secure third-party processors to protect your personal and medical information.

4. How do I contact customer service?

You can reach us via live chat, phone support (toll-free), or email. Our team is available Monday–Saturday, 9 AM to 8 PM (EST).

5. Can I update or cancel my order?

Orders can be modified or canceled within 1 hour of placement. After processing begins, changes are limited, especially for prescriptions.

Find quick answers to the most common questions about our pharmacy services, prescriptions, and orders. Still need help?

Search

Frequently Asked Questions

General

Orders & Shipping

Payments

+1 (310) 261-5518

info@retaclinic.com